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Terms & Conditions

Special and general arrangement, rule, requirements, standards etc.

Terms

This document contains terms and conditions applicable to all using Curious Subscriptions website. The website is operated by Curious Subscriptions, when accessing the website you are agreeing to our terms and conditions set out hereafter. Curious Subscriptions may make changes to these terms and conditions as necessary. Any updated terms and conditions will immediately be available on Curious Subscriptions website.

 

1 COST
1.1 All prices displayed on Curious Subscriptions website or other recognized sales platforms are inclusive of postage and VAT.
1.2 By agreeing to these terms and conditions you agree not to hold us liable for any banking charges incurred due to Curious Subscriptions service.
1.3 Curious Subscriptions may make changes to prices at any time. Price changes for current customers will only take effect once current subscriptions have ended and renewal has taken place. Customers will be updated on the changes before they will be implemented.

 

2 PAYMENT 
2.1 Curious Subscriptions take reasonable care to ensure all transactions are safe and secure. All transactions take place using a secure 3rd party payment platforms (cratejoy.com and etsy.com). Curious Subscriptions will not be held accountable for any 3rd party fraud or misuse of services by 3rd party platforms.
2.2 Accepted payment methods through CrateJoy are Credit cards (Visa, Master Card, Discover and more). The payment methods through Etsy are: Credit Cards (VISA, MasterCard, American Express and more), iDeal, Sofort, and Apple Pay and others.
2.3 Curious Subscriptions reserve the right to cancel any subscription any time that they deem as suspicious or deceitful. Cancelled subscribers will be notified and duly refunded for boxes not yet received within the subscription period.

 

3 POSTAGE 
3.1 Goods will be delivered via PostNL in the Netherlands and Deutsche Post or PostNL internationally. By agreeing to these terms and conditions you agree not to hold Curious Subscriptions responsible for any delays in delivery out of Curious Subscriptions control.
3.2 Items will be dispatched on the 15th of each month and will be delivered as 2nd Class post. Delivery is estimated at 2-6 working days, including Saturdays, for NL and Europe. Worldwide deliveries are estimated at up to 12 days.
3.3 No Curious Subscriptions boxes will be tracked or insured during postage.
3.4 It is the responsibility of the buyer to inform Curious Subscriptions of any undelivered items. Undelivered items must be reported within 19 days of date or postage.
3.5 The customer must inform Curious Subscriptions of any changes in address. Failure to do so will result in the goods being posted to the wrong address which will be at the customers expense.

 

4 RETURNS & REPLACEMENTS
4.1 Any boxes or individual items received which are damaged or in unsatisfactory condition must be reported to Curious Subscriptions within 14 days of delivery. Each case will be evaluated individually and replacements will be arranged if deemed out of the control of the buyer.
4.2 All boxes returned to us for any reason can be re-sent, however will incur an additional payment from the buyer to cover any delivery costs.
4.3 Goods bought from Curious Subscriptions online shop can be returned at the customers expense. Goods must be returned within 19 days from date of postage, must be in original packaging and in re-sellable condition. The full cost will be refunded minus the cost of delivery.
4.4 Any shop items received which are damaged or in unsatisfactory condition must be reported to Curious Subscriptions within 14 days of delivery. Each case will be evaluated individually and replacements will be arranged if deemed out of the control of the buyer.

 

5 CANCELLATION 
5.1 If you wish to cancel your subscription you can do this by contacting us on our website or through your account. Further information about cancellations can be found in Curious Subscriptions FAQ’s.
5.2 To request the cancellation of a fixed subscription before the term is complete the customer must contact Curious Subscriptions to request a mid-subscription cancellation. Cancellation requests for 3 and 6 month subscriptions will not be reimbursed unless Curious Subscriptions deem circumstances fit for reimbursement.

 

6 COUPONS 
6.1 All coupons must be redeemed within the time specified.
6.2 Only one coupon can be used at any time and cannot be used in conjunction with any others.
6.3 Winners of competitions will be contacted by Curious Subscriptions via email. Failure to respond within 10 days will result in the forfeit of any competition winnings.

 

7 PRIVACY 
7.1 By accessing our website you agree to the use of cookies. We may analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
7.2 Customers may be required to provide some personal information during purchasing a box or subscription. Should you choose not to provide the information requested, you may be unable to purchase products, access certain services, participate in contests or promotions, or special offers and content of the site.
7.3 Curious Subscriptions may use the personal information provided for internal purposes, such as confirming and tracking orders, subscriptions or registrations, analyzing trends and statistics, informing users of new products, services and offers, etc.
7.4 Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any other business or entity without your express permission.

 

8 DISCLAIMER 
8.1 Curious Subscriptions does not control their customer use of products. It is the customer’s responsibility to determine the suitability of any product for your intended use.
8.2 Curious Subscriptions cannot control the use of its products after sale therefore cannot be held responsible for any consequential, incidental or indirect damages.
8.3 Curious Subscriptions liability in all events is limited to, and shall not exceed the purchase price paid for any product.
8.4 Curious Subscriptions is acting only as a distributor of products manufactured by other companies, Curious Subscriptions expressly limits its liabilities to any warranties or guarantees extended by the manufacturer, which Curious Subscriptions will pass on to the customer.
8.5 No warranty will apply if its products are in any way altered or modified after delivery by Curious Subscriptions. Curious Subscriptions products are not recommended or authorized for any use which could result in substantial harm to persons or property.
8.6 Customer assumes all risk and liability for use in such applications agrees to indemnify Curious Subscriptions for all damages that may be incurred due to use of Curious Subscriptions products in these prohibited applications.
8.7 Any cause of action against Curious Subscriptions must be instituted within one (1) year from the date the cause of action arose or be forever waived and barred.