many questions

FAQ

Here you can find answers to most common questions.

FAQ

Subscription Questions

 

DO I HAVE TO RE-ORDER EVERY MONTH?

Nah, don't worry! After you've signed up for your first subscription box, all billing will keep rolling until you tell us you don't want to receive them anymore!

HOW DO I CANCEL MY SUBSCRIPTION?

You can login into your account at cratejoy where you can manage your subscription(s) and cancel the subscription. Do so before the 11th of the month to make sure that you won't be charged for the next box. 

HOW DO I CHANGE MY ACCOUNT INFORMATION?

Login at cratejoy and you will be able to change your personal information. It’s also possible to
cancel your subscription through the account.

 

Shop Questions

 

WHY IS THERE 2 DIFFERENT ACCOUNTS? (subscriptions / shop)

The subscription system is provided through the patreon platform and the shop is provided through the etsy platform. Technically it is hard to find a good platform that can do both a subscription model and a normal shop model. That is why there are 2 different accounts.

HOW DO I CHANGE MY ACCOUNT INFORMATION?

Login at the shop (etsy) and you will be able to change your personal information. This is when you buy products at my shop. For subscriptions you need to login at cratejoy

 

Shipping Questions

 

DO YOU SHIP INTERNATIONAL?

Yes, we ship worldwide.

WHAT WILL BE MY SHIPPING COST?

Only for the subscriptions is the shipping cost included in the price. The price for the products in the shop will depend on the senders location and the weight of products. This is something you can see in the shop checkout.

WILL I BE CHARGED A CUSTOM FEE?

It is possible. Unfortunately customs fees are charged upon arrival of your box and out of our control. We complete all relevant custom information and attach the appropriate paperwork to your box.

 

Pins & Riddles Questions

 

WHAT IS INSIDE THE BOX?

In total 2 pins, a riddle and your reward (that is… if you have answered the riddle from the previous box correctly). With the very first box, we will give you a gift instead of a reward.

WHAT TYPE OF RIDDLES WILL I RECEIVE?

Most likely the riddle will be similar to a rebus. Eventually we will explore different types of riddles but the images of the pins will always be part of the riddle.

REBUS
It’s a puzzle where you decode a message consisting of pictures or symbols representing syllables and words

 

HOW DO I SEND THE ANSWER?

You can enter your answer through the form on the riddle page.